The Stayvero platform — why our management is different

Why it matters to an owner

What a management company without its own system cannot promise

Accuracy

A statement that ties to the bank

Every charge, payment and invoice is a record in the platform. The monthly statement is generated from them, not typed up. If it does not match the bank, we see it before you do.

Speed

Arrears seen on day one

A missed payment triggers a reminder the same day and lands on our operations screen. Nobody waits for the end-of-month reconciliation to notice.

Scale

More units, same attention

Because the routine — charges, reminders, task routing, registration — is automated, our people spend their time on tenants, contractors and pricing, not on spreadsheets.

Transparency

You see what we see

The owner portal is the same data our team works from. There is no separate 'report for the owner'.

What is inside

One system for leases, stays, money and the building

Owner portal

Where you look at your property

Monthly statement per unit and per owner, generated from records.
Occupancy, rent, lease ends at a glance.
Arrears with what was done about each.
Tasks in your units with photos and costs.
Documents — contracts, protocols, invoices.

Tenant and guest portal

Where residents pay and ask

Online check-in with identity document verification.
Payments — rent, utilities, extra services.
Requests — repairs, cleaning, questions, with status.
Contract and documents in one place.
English, Polish, Russian interface.

Money

Charges, arrears, payouts

Automatic charges for rent, nightly rates, utilities, services.
Reminders and arrears workflow from the first missed payment.
Deposits taken, held and returned with a record.
Owner payouts with the statement attached.

Operations

Staff, contractors, tasks

Tasks for cleaning, repairs, turnovers with deadlines and photos.
Mobile screen for staff on site.
Contractors assigned per task, invoices into the statement at cost.
Event log per unit — who did what, when.

Compliance

IDs, registration, retention

Identity checks for tenants and guests, per country rules.
Guest registration where the law requires it.
Document requests to tenants with tracking.
Retention and export for audits or a sale.

Hybrid formats

Leases and nights in one calendar

Long leases and short stays in the same building, same system.
A unit switches format without re-entering anything.
Channels for short stays; waiting list for leases.
3D building map for residents and staff.

Under the hood

Boring in the right places

EU hosting

Servers in the EU. Owner, tenant and guest data stays there.

GDPR

Data minimisation, retention rules, export and deletion on request.

Ten years of operations

The platform came out of running hotels, not out of a pitch deck.

Not for sale

We do not license the software. It exists to run the buildings we manage.

Questions

About the platform

Can we buy or license the software?

No. It is the core of our management service and we keep it that way. If you want the platform, the way to get it is to have us run the building.

We already use a PMS. Do we have to switch?

For buildings we take over — yes, the operation moves to our platform; that is how we can promise the numbers. We migrate contracts, tenants and history during the takeover month.

Can several owners in one building each see their units?

Yes. Each owner has their own portal and statement for their units; the building is one operation for us.

What can tenants do without calling anyone?

Pay, see their contract and balance, order cleaning or report a repair, check in online, get their documents. Calls drop to the cases that need a person.

Our platform is the reason the numbers add up